Shipping & returns
Where we can send it
We ship to every state except Utah, Delaware and Mississippi. Those three states do not allow the shipment we would have to make, and that is the whole list — everywhere else in the country is fine.
If you are in one of those three, use the allocation form. We read every one, and there are usually more ways to get you a bottle than the law lets us put in a checkout.
Picking it up instead
Choose Pick up in Napa in the cart and there is no shipping charge. Leave a phone number and we call you within a day to set a time and give you the address. Bring ID — the same 21-and-over rule applies standing in front of us as it does on a doorstep.
What it costs
| Order | Shipping |
|---|---|
| One or two bottles | $20 |
| Three to six bottles | $30 |
| Seven or more | $50 |
| Orders over $600 | Included |
The engraved cases from Spring Mountain Case Co. add $15 each — they are heavy and they travel oversized.
Somebody has to sign
An adult 21 or older must sign for wine. The carrier will not leave it on a doorstep, with a neighbour, or at the office unless someone 21+ is there to take it. Three attempts and it goes back to the depot. Send it somewhere a person will actually be — a lot of people use their work address.
Heat
Wine and a hot truck do not mix, and a bottle that has cooked is a bottle we would not want you to open. Between roughly June and September we watch the forecast on your end and will hold an order a few days rather than send it into a heat wave. If we hold yours, we will tell you why. If you would rather we sent it anyway, say so and we will.
If something is wrong
A bottle that arrives broken, cooked, or corked is ours to put right — tell us and we will replace it or refund it. Write to theghostofautumnwine@gmail.com. It reaches us directly, not a queue.
Wine that is simply not to your taste we cannot take back once it is opened; that is the one place the law ties our hands rather than our inclination.
Allocations
The Diamond Mountain Cabernet is ninety-nine cases. When it is gone for a vintage it is gone. The allocation form is how you get told first, and how you ask for something the checkout does not list — a particular mix in a twelve-bottle chest, a case for a wedding, trade and distribution.